Front Office
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Receipt of orders via phone, fax, mail, email, EDI, BI-hosted website, spreadsheet upload, or harvesting from
other database-backed websites
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Dedicated telephone number and email account
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Returns processing/credit memos
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Standing orders
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Customer service inquiries - response via mail, phone, fax, email
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Cancellations
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Tracers/claims
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Cash/check/credit card processing
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Accounts receivable
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Collections
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Chargeback resolutions
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Commissions
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Royalties
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Internet and Month-end reports
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File maintenance
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Optional web-site hosting (for an additional fee)
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Back Office
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Receiving inventory
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Storage
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Printing, picking, and packing orders
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Mailing packages via UPS, USPS, FedEx, truck, etc.
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Receipt and processing of returns
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Mailing catalog/brochure requests
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Print-on-demand
Supplies
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Packaging materials
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Double-walled boxes
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Invoices, statements, envelopes with your company name and logo
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